Hello Reader,
You’re leading a cross-functional meeting. Someone makes a suggestion.
Another voice cuts in—sharper than expected:
“We’ve already tried that—and it failed. Let’s not waste time.”
The moment gets quiet. All eyes turn to you.
This isn’t a blow-up. But how you respond will shape what happens next.
That’s where the AIR Framework comes in—a 3-step tool to help you clear the air in moments of unexpected tension.
🔴 Acknowledge
“That landed with more heat than I expected—sounds like this has some history.”
You’re naming the moment without blaming. Emotion is seen, not avoided.
🟡 Inquire
“Can you share what you’ve seen in the past—and what you think we’d need to do differently if we tried again?”
You’re staying curious and pulling just enough below the surface to respond wisely.
🟢 Respond
“Thanks for naming that. I think there’s value in understanding what didn’t work—and what we’ve learned since then. Let’s keep going with that lens.”
You affirm the speaker, restore direction, and model emotionally intelligent leadership.
Not every conflict needs a full-blown framework.
But it does need a leader who can stay grounded, not reactive.
Cheering you on,
-Chris
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Clear the AIR
Conflict doesn’t always need a formal process.
Sometimes, it just needs AIR.
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➡️ Up next: Why your conflict style might be shaping more than you realize. Stay tuned.
